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Down on the Farm: Business management

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The last day in Arizona featured the best and worst of customer service and business management.

First, a hotel from the nether regions.

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Eric Bergeson

Eric Bergeson is the third generation owner of Bergeson Nursery in Fertile, Minn., a business started by his grandfather in 1937. He also writes a weekly column for several newspapers in northwestern Minnesota. He has published four books, including most recently Pirates on the Prairie, which the Minneapolis Tribune called "a Minnesota cultural and historical treasure." You can read more from Eric at his website, The Country Scribe

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